Friday, March 7, 2008

LogicBright CRM Launches New Version: Is it good?

On 3/2/08, LogicBright CRM released news of version 1.5. The new version boasts "30% lighter and has innovative new features that will help users be more productive and efficient while maintaining its ease of use." For those of you unfamiliar with LogicBright CRM, they are a small business CRM application.

But what does this all mean to you? Is it better? Faster? Do the new features complicate things?

Well I tried it out and here is what I found.

As to the "30% lighter, faster" claim. I didn't really notice the speed difference on every page, I am using a 8mb cable line so it is doubtful that their old interface was large enough to impact me. But I would assume that on a slower connection, maybe one that a mobile sales person would use, it could impact them.

There were many new features listed on their LogicBright CRM 1.5 tour page. So I will go down the list and discuss a few of them.

Start-up wizard - When new users login, they get a 5 step wizard that walks them through a few basic tasks. This is really innovative and original. I think new users will really appreciate this feature and will help them understand what CRM is capable of in an easy way.

The Interface - This was noticeable from the first login. The data is shown in a clear more refined way. I found it easier to scan for the information I was looking for.

Drag and Drop - This was probably the best feature addition I could have seen. One of their weak points in the past was their inability to put custom data fields any where you wanted. But now you can easily drag them to the spot you want them. It was one of the easiest "setups" I have seen for a CRM product.

Assign to Teams - Long overdue, but done well. When you type in an employees name it allows you to choose numerous employees or choose a team that they are on. Like usual, they use their innovative instant search that searches for your users as you type.

New Widgets - I noticed the addition of a photo widget, where you can put a couple photos to have a mini slide show on the homepage. Neat, but not overly useful. I also noticed a few options for existing widgets which allowed me to read a bit about the article before clicking on the news link. Pretty useful.

Overall, most of the changes are really good. There are a few "niceties" that aren't overly useful but add to the refinement of the product. I think LogicBright CRM has sealed the "Easy use CRM" part of the market.

1 comment:

Josh said...

I just signed up, as good as salesforce without the price.